FAQs
We cares your voice, from pre-sales communications, to sales communications, from after-sales complaints to customer review feedback, EMAC continuously collecting all kinds of qustions from customers, no matter questions on products, about business terms, marketing or manament related, helping EMAC and customers to know each other better and grow up together.
With the mission of “Better Power, Better World”, and the vision of “Make China Power the World”, EMAC looking for business partners in each country, that can working both as branch company or joint venture, by utilize the rich resources here in China, and our local business partner’s network resource and local service advantages, we hope can help all manufacturers in the world to improve their design ability, manufacturing capability, management level and products quality standard.
You are highly welcome to send us any questions, and every single question might be useful for other people from all over the world.
To help all customers to find answer to related questions easier, we divided all questions into four types, they are questions about products, questions about business, questions about marketing, questions about management.We believe our continuously effort on FAQs will greatly helping our customers to improve their working efficiency and lower down communication costs.
Questions About Products
EMAC was established in the year of 2010, in the past 12 years, we accumulated more than 8000 customers from all over the world, we have get involved with more than 1000 projects that covered over 100 application fields. And we never changed our group company name, w... Working as our life time career, not as a business. EMAC never stop our steps of learning and abilities growing, with a well-trained engineering team, together with strong support from our partner’s engineering team, EMAC provides professional installation and commis... The marine propulsion system on a vessel is the mechanism or system used to generate thrust to move a ship or boat across water, it can be as simple as a diesel engine directly connected to a propeller shaft, which drives the propeller, or more complex systems contai...
Why You Can Trust EMAC and Its Products?
Can You Provide Installation and Commission Services?
What is Marine Propulsion System?
Questions About Business
As a group company, EMAC have over 10 subsidiaries and self-owned brands, each subsidiary and brand have its own target market. As a professional one-stop power system integration company, EMAC deeply get involved in Energy (Generator set & Solar-Wind hybrid system),... We accept T/T payment for all countries.
Under T/T terms of payment, 30% down payment is minimum request and only acceptable for standard products. For the customized developed products, 50% down payment is minimum as the risky of cancel order will bring huge losses... As a well-established company, EMAC has been working in the power system supplying industry for over 12 years, with over 10 self-registered brands, have branch office in both Singapore, Thailand and with one joint venture in Thailand together with our business partner. How to manage the packing is really a big issue, which EMAC paid a lot of learning costs on it.
There is a obviously answer, is using plywood packing for all orders, but is it true? Due to the material costs and labor costs raised, the plywood box is not cheap any mo... With over 12 years of experience, EMAC has a experienced logistics service team, which is in charge of all shipping arrangement, documentary, certificates and all other relevant issues.We can professionally handle all the process of sea shipping, railways transportat... We have two branch companies in Singapore, one branch company in Thailand and one joint venture in Thailand till now, together with our sales representatives in UK and Spain.In some countries and regions, which we don’t have local official partner yet, we are buildin... With closely partnership with more than 20 leading manufacturers, together with our self-owned manufacturing base, EMAC highly welcome all business partners to join EMAC from all over the world.We are open to agency cooperation partners, which we able to provides 1-s...
Are You a Official Authorized Distributor?
What Kind of Payment Terms do You Accept?
How can I Trust EMAC If You Only Accept T/T Terms of Payment?
What Kind of Packing do You Supply for Export?
What Kind of Shipping Method can You Provide?
Are You Able to Provide Local Service?
How can I Become Your Overseas Agent？
Questions About Management
EMAC has been in the line of engine products business for more than 12 years, in these years of cooperation with many different oversea customers, we have lots of experience in the order productsion, shipment and so on. From these experience, we have confirmed our ow... Afer more than 12 years international trading with oversea customers, we have our own standard for the after sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks re... The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedure... After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we us... From the sales side, EMAC will give customers an appropriate delivery period considering possible epidemic and transportation risks in advance.From the production side, EMAC have a supervising team checks on-site production at business partners factories to make sure... The smooth operation of an order requires the cooperation of multiple departments, including the sales department, merchandising department, customer service department, after-sales department and technical department etc. A complete enterprise management system is n...
How Can EMAC Ensure That our Products are Delivered to the Required Specifications?
What are EMAC’s Standard After-Sales Service?
What is the EMAC Order Procedure?
What is the After-Sales Procedure of EMAC?
How can EMAC Ensure On-Time Delivery of Orders?
How can EMAC Ensure the Smooth Operation of Each Order?
Questions About Training
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What Kind of Training does EMAC Provide?
As part of our culture and company strategy, EMAC have a detailed professional training system, with the target of growing together with our business partners all around the world. Our training program including products training, service training, marketing training...
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Do you Provide Online Training?
As the system solution provider, EMAC clearly under how important of the technical support is, which drives EMAC to developing our own engineering team for all ranges of products, as well as keep looking for business partners that have engineering abilities in all co...
Marine Engine - Ms. Hailey 
Sales Director - Mr. Jasper Lee
Customer Service - Mrs. Wendy Fu ![](/wp-content/uploads/2021/08/WhatApp-Icon.png"){kind=icon}
Ventas españolas - Victoria
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